Privacy Notice

Who runs this site

This website is operated by Med Matrix (MedMatrix LLC), 198 Maine Mall Road, South Portland, ME 04106. This notice covers this website only. The main Med Matrix website has its own privacy policy.

No analytics, no tracking

This site runs no analytics, advertising or tracking tools of any kind. There is no Google Analytics, no Google Tag Manager, no advertising pixels, no session recording and no heatmaps, and the site sets no analytics or advertising cookies. That is why you see no cookie banner.

Like any website, the servers that deliver these pages receive standard technical information such as your IP address and browser type. It is used only to deliver the site, keep it secure and limit abuse of the form, never to profile you or for advertising.

What we collect, and why

The only personal information this site collects is what you type into the guide request form:

• Your name, email address and phone number, used to send the guide and voucher and to contact you about booking.
• Your state (Maine or New Hampshire), used to confirm that Med Matrix can see you.
• Your consent choice, recorded with your request.

Calls, texts and email

When you submit the form and tick the consent box, you agree that Med Matrix may contact you by call, text and email at the details you gave, including messages sent by automated technology, about your inquiry and appointments. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to any text to opt out, or ask us to stop by phone or email.

Who receives your information

Your request is sent to Med Matrix's own patient-communications system (GoHighLevel, also called LeadConnector), where our team manages follow-up and scheduling. Med Matrix holds a Business Associate Agreement with that provider. We do not sell your information and we do not share it with advertisers.

We may disclose information if the law requires it, or to protect the safety of patients, staff or the public.

Your health information as a patient

Once you become a patient, the medical information Med Matrix keeps as your healthcare provider is protected health information under HIPAA, and Med Matrix's HIPAA Notice of Privacy Practices governs it. You receive that notice as a patient, and it is also published on the main Med Matrix website. What you send through this site's form before you become a patient is covered by this notice.

Your choices and rights

• Ask what personal information we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete your information, subject to the records we must keep by law.
• Opt out of calls, texts and marketing email at any time.
• New Hampshire residents have additional rights under the New Hampshire Consumer Data Privacy Act, including access, correction, deletion and a portable copy of their data.

Adults only

This site and Med Matrix's services are for adults who live in Maine or New Hampshire. We do not knowingly collect information from children.

Contact

Privacy questions and requests: Med Matrix, Attention: Privacy Officer, 198 Maine Mall Road, South Portland, ME 04106. Phone (207) 544-4643. Email info@medmatrixusa.com. If this notice changes, the new version is posted here with a new date.